While assisting a client over the phone, I attempted to transfer the call to customer service. However, the current phone system does not appear to support basic call transfer functionality. It would be helpful to have a built-in call transfer feature (warm and/or blind transfer) to allow smooth handoff of active calls to support teams, improving customer experience and operational efficiency.
I want a direct webhook URL for when a label is added to a contact, without needing Zapier or automation.
Add the ability to schedule retargeted campaigns to run at specific dates and times, allowing users to automate follow-ups based on audience behavior without manual intervention.
Send SMS campaigns in batches of 100 I want to send a campaign of 550 texts in fixed batches of 100 at a time instead of all at once.
SMS Sending Rate Control for Campaigns I wanted to suggest a feature that would significantly improve campaign performance and overall deliverability. It would be extremely helpful to have an option to control the SMS sending rate during mass campaigns, specifically the ability to set how many messages are sent per minute or define a custom interval (e.g., every few seconds). From recent experience, this has become a real issue. In my last campaign, I sent 1,155 messages, but only 155 were delivered, the rest appear to have been filtered as spam. This not only impacts results but also leads to a significant waste of credits. Having a sending rate control would help prevent these large bursts that trigger carrier filtering, while also allowing responses to come in at a steady, manageable pace for better lead handling. This feature would make campaigns more efficient, reduce unnecessary credit loss, and improve overall reliability on the platform. Please let me know if this is something your team is considering or if there’s currently any workaround available. Appreciate your time and support.
Enable User Name Search and Selection for Campaign Scheduling Ability to search or select users by name when scheduling campaigns;
Automations working correctly to where messages sent through automation appear in chat SMS Currently when you send a follow-up text through Automations, it will not appear in Chat SMS so you can not see who will respond and what you have previously said.
Grouping notifications into modules → Organize notifications based on different sections/features of the app. Example: Campaigns Leads Billing Settings Prioritising them → Mark some notifications as more important than others. For example: 🔴 High priority: Payment failed, campaign error 🟡 Medium priority: Lead response ⚪ Low priority: Informational update Categorising them clearly → Add clear labels or types so users understand what the notification is about. Example categories: Error Warning Success Info
Feature Request: Implement a “save progress” functionality during AI agent setup